FAQ

Find concise answers to the most common purchase and service questions below.

Where do you ship?

We ship only within the United States.

How much is standard shipping?

Standard shipping is free on all United States orders. No minimum purchase is required.

When will my order arrive?

Processing normally takes 1–2 business days, followed by an estimated 4–6 business days in transit.

Will I receive tracking?

Yes. A tracking number is sent after the order ships.

Can I return or exchange an item?

Eligible items may be returned or exchanged for any reason within 30 days after delivery. We pay return shipping and provide a prepaid return label or equivalent free return arrangement. Custom items, clearance items, gift cards, and opened intimate or hygiene-sensitive goods are excluded.

How long does a refund take?

Approved refunds go to the original payment method. Bank or card posting usually takes 5–10 business days after issuance.

Which cards can I use?

When available at checkout, we accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Checkout currency is USD.

Can an order be cancelled?

An order can be cancelled before shipment. Once shipped, it is handled under the Refund Policy.

How do I contact support?

Email odettebowers864978@gmail.com or call (606) 975-3842. Hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Include your order number when asking about a purchase.

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