Refund Policy

The following terms set out what you can expect from us and what we ask from customers. BruMate accepts eligible returns and exchanges requested within 30 days after the merchandise is delivered.

Return and Exchange Window

A return or exchange may be requested for any reason during the 30-day window. Items should be returned in their received condition with the included components and reasonable proof of purchase. We will provide a prepaid return label or an equivalent free return arrangement. Return shipping is paid by us for both no-reason returns and quality or defect-related returns.

Items That Cannot Be Returned

Custom or personalized goods, clearance items, gift cards, and opened intimate or hygiene-sensitive products are not returnable. This exclusion does not limit rights that cannot be waived under applicable law.

Start a Return or Exchange

Email odettebowers864978@gmail.com or call (606) 975-3842. Include the order number and the item involved. Do not send merchandise before receiving return instructions. The default return address is 221 W River Rd, Louisville, Kentucky, 40202, United States.

Refund Timing

After the return is received and inspected, any approved refund is issued to the original payment method. Bank or card processing normally takes 5–10 business days after issuance. An exchange is arranged once eligibility is confirmed and inventory is available.

Cancellation

An order may be cancelled before shipment. After shipment, the request is handled under this Refund Policy.

Customer Care

Questions are welcome through the customer support channels listed on this page. Service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).